Cancellation & Refund Conditions
This policy applies to airport transfers, point-to-point journeys, hourly hire and event transport provided by The First Chauffeurs. All timeframes are calculated from the scheduled pickup time on your confirmation or invoice.
Cancellation terms
© The First Chauffeurs — Trading under ABN 69 201 281 036No cancellation fee applies. Any amount paid is refunded in full.
A cancellation fee of 20% applies. The remaining balance is refunded.
If a chauffeur has already been dispatched, charges may apply up to the full service value, depending on time committed and driver allocation.
Rescheduling
If you need to change a pickup time, location or destination, please contact us as early as possible. Changes are subject to availability and may affect pricing. Any adjustment is confirmed before proceeding.
Refunds
Refunds are issued to the original payment method. Processing fees charged by third-party payment providers may not be refundable. Refunds are typically completed within five to seven business days.
No-show
If a passenger is not present at the confirmed pickup location and cannot be contacted within a reasonable waiting period, the service may be treated as a no-show and charged up to the full service amount.