Cancellation & Refund Conditions
This policy applies to all bookings made with The First Chauffeurs across Australia. Terms vary by booking type and are outlined in the relevant section below. All timeframes are calculated from the scheduled pickup time on your confirmation or invoice.
Airport transfers, point-to-point & hourly hire
No cancellation fee applies. Any amount paid is refunded in full.
A cancellation fee of 20% applies. The remaining balance is refunded.
If a chauffeur has already been dispatched, charges may apply up to the full service value, depending on time committed and driver allocation.
Rescheduling
If you need to change a pickup time, location or destination, please contact us as early as possible. Changes are subject to availability and may affect pricing. Any adjustment is confirmed before proceeding.
Refunds
Refunds are issued to the original payment method. Processing fees charged by third-party payment providers may not be refundable. Refunds are typically completed within five to seven business days.
No-show
If a passenger is not present at the confirmed pickup location and cannot be contacted within a reasonable waiting period, the service may be treated as a no-show and charged up to the full service amount.
Transfers leaving metro areas & vehicles 7 seats and above
The following terms apply to reservations that at any point travel outside metro areas, and to all vehicles with 7 or more seats.
No cancellation fee applies. Any amount paid is refunded in full.
A cancellation fee of 50% of the total reservation value applies.
A cancellation fee of 100% of the total reservation value applies. No refund is issued.
For out-of-area or large vehicle changes, contact us as early as possible to avoid charges.
Multi-day events, exhibitions, conferences & international corporate engagements
The following terms apply to all multi-day event bookings, trade exhibitions, corporate conferences and reservations involving international clients or organisations. These terms also apply to any booking spanning three or more consecutive days.
No cancellation fee applies. Any amount paid is refunded in full.
A cancellation notice of 7 or more days is required. Reservations cancelled within 7 days of the scheduled commencement date will attract a full charge for the first 3 days of the reservation per vehicle. Any remaining days beyond the first three are refunded.
A cancellation fee of 100% of the total booking value applies regardless of duration. No refund is issued.
For event or international booking changes, please contact our team directly with your booking reference and confirmed passenger details.